FAQ and Contact


1What devices can I use Hive on?
Internet Browsers, Mac & Windows PC, Apple iPhone, Android phones and tablets, Fire TV, Firestick, Xbox One, PS4, Samsung (select models), Nvidia Shield, Android Boxes, MAG Devices, STB Emulator, Perfect Player, and any M3U Media Player.
2Where do I find my Hive IPTV service username & password?
After you sign up, you will receive an email with your personalized login credentials and service instructions from the hive (including how to use Hive with supported devices). If you selected to sign up for an Account at sign up, these are NOT your service credentials, so please do not try and use them to login to the service, as it will not work.
3Firestick FAQ
How to add a favorite channel on firestick: Navigate to the channel you like and hold the center circle button How to watch the catch-up feature: Navigate to On Demand at the top left of our screen. Find the channel and program you missed, click play. How to Refresh in the App: Select settings on the app and click refresh data How to uninstall our app to reinstall a fresh version: Please uninstall and reinstall our application as a fresh version. settings>applications>manage installed apps>select our app and uninstall. Then refer to your installation guide for re-install
4Is a VPN required to use the Hive IPTV?
A VPN is not required to use the Hive IPTV.
5How many devices can I use simultaneously?
You are able to use up to 5 devices simultaneously per account.
6I need support setting up my service?
We provide live chat support during certain hours of operation, and you are able to place a ticket for support with the representative. However, if they are not available, you can still email our team via the chat tool, or send us an email directly at support@thehiveiptv.shop
7I am having issues with my service?
We are sorry to hear this. Please contact customer support at support@thehiveiptv.shop and we will help you out as soon as we are able too.
8Refund Policy
All Sales Final.


Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.


Contact Us